Systems

CALL CENTER

• Through cooperation with the call center partner CSF Kundendialoge, Pro Haus Plus ensures continuous availability of the administration for tenants.
• If needed, 24/7 availability is even possible.
• Call center employees have been extensively trained in Pro Haus Plus's individual processes and precisely record each inquiry in the Datasec ticket system. The further processing of tenant inquiries is then handled by the Pro Haus Plus experts.
• This increased accessibility and the consistent tracking of each inquiry has demonstrably led to higher tenant satisfaction. Direct effects include lower tenant turnover, fewer discrepancies in utility bills, and rental increases.